Submit Delegated Workout Reports

For loans that meet Genworth’s Servicer Delegated Program parameters, servicers are required to report to Genworth via one of the following applicable formats:

  1. Complete the Full MILAR Data Set or Minimum MILAR Data Set and submit to Genworth monthly.

  2. Log-in to use Genworth’s On-line Delegated Workout Reporting Tool. For new user login instructions, please contact the ActionCenter at 800 444.5664.
For questions regarding Delegated Workout Reporting formats, please contact the Delegated Workout Department at

Individual Loan Submission (Non-Delegated Workout Files)

For workouts that do not fall under a Genworth-approved delegated program, or if the workout option does not meet Genworth’s Delegated Program parameters, submit the required documentation to Genworth Homeowner Assistance via:

Encrypted Email:
800 944.3642
Genworth Homeowner Assistance Department
8325 Six Forks Road
Raleigh, NC 27615
For status of a submitted non-delegated workout file, please contact our Homeowner Assistance Department.

Default Management Servicing Guide

Most recent program guide on Publications tab

Contact Homeowner Assistance

Contact us for information and assistance.

Secure Submission

Submit data to Genworth using our secure web application.
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Mortgage Insurance discussed in this website is underwritten by Genworth Mortgage Insurance Corporation or Genworth Mortgage Insurance Corporation of North Carolina.
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