HOW TO SUBMIT WORKOUTS

Submit Delegated Workout Reports

For loans that meet Genworth’s Servicer Delegated Program parameters or any other Genworth approved Investor Delegated Program parameters, servicers are required to report to Genworth via one of the following applicable formats:

Mega & Large Servicers - Submit the MI Industry approved template to Genworth monthly.

Mid to Small Servicers – Log-in to use Genworth’s On-line Delegated Workout Reporting Tool. For new user login instructions, please contact the ActionCenter at 800 444.5664.
For questions regarding Delegated Workout Reporting formats, please contact the Delegated Workout Department at delegatedlossmit@genworth.com.

Submit Non-Delegated Workout Files

For workouts that do not fall under a Genworth-approved delegated program, or if the workout option does not meet Genworth’s Delegated Program parameters, submit the required documentation to Genworth Homeowner Assistance via:

Encrypted Email:
HOA@Genworth.com
Fax:
800 944.3642
Web:
Mail:
Genworth Homeowner Assistance Department
8325 Six Forks Road
Raleigh, NC 27615
For status of a submitted non-delegated workout file, please contact our Homeowner Assistance Department.


Default Management Servicing Guide

Most recent program guide on Publications tab

Contact Homeowner Assistance

Contact us for information and assistance.

Secure Submission

Submit data to Genworth using our secure web application.
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