SERVICER ASSISTANCE PROGRAMS

No Contact Program

Enact attempts to locate and call a list of Borrowers, supplied by Servicer, with whom the Servicer has not made contact. Call may result in:
  • Warm Transfer – Enact representatives transfer the borrower to the servicer
  • Full Workout Package collection – Enact attempts to obtain a full workout package on behalf of the servicer.

Document Follow-Up Program

Expedite the collection of overdue documents for quick loss mitigation resolution. Enact will assist your loss mitigation department by contacting your Enact-insured borrowers with incomplete workout packages.

Door Knock Program

Enact will collaborate with you and a third party vendor to make face-to-face contact with delinquent borrowers that the servicer has been unable to contact. Enact will reimburse the servicer for the cost of the door knock.

Other Programs

Enact will evaluate all requests for support on a case-by-case basis. Please contact a Servicer Relations Representative for additional details and information at servicerrelations@EnactMI.com.


Default Management Servicing Guide

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