MORTGAGE INSURANCE SERVICING

Genworth Mortgage Insurance Corporation


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Insurance Servicing
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View and manage MI certificates, payment history and billing with ease.
Homeowner Assistance Program
Genworth professionals work one-on-one with borrowers and their lenders to help structure loan workout programs for borrowers who experience a financial hardship.
Delinquency Reporting and Claims
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Report delinquencies and submit and update claims, and access our online foreclosure bidding system.
Genworth Mortgage Insurance MIServicing

Government Shutdown Credit Policy Update
Genworth supports the GSEs’ (Fannie Mae and Freddie Mac) announced temporary measures for impacted borrowers employed by the federal government or other individuals whose employment is directly impacted by the shutdown. We expect our customers to utilize available third-party tools, follow up appropriately on AUS “red flags” and apply thoughtful underwriting to files where closing (and MI activation) will occur before the typical verifications will be received. For more information please read Bulletin 2019-1.

Genworth Publishes Servicing Guides with Updates
Genworth Mortgage Insurance has revised its Lender Servicing Guides effective October 10, 2018. Access the guide on the publication tab. For more information please read ANNOUNCEMENT SVC 2018-3.

Genworth MI Lender Services’ 2017/2018 Customer Survey Results
Check out how Genworth’s Lender Servicing team’s professionalism, knowledge, and service levels are topping the charts.

Genworth MI is Partnering with Fannie Mae in MI Factor Program
We are pleased to announce that Genworth Mortgage Insurance is partnering with Fannie Mae by participating in the MI Factor Program which was announced August 15, 2018 in Fannie Mae’s Servicing Guide Announcement SVC-2018-05. This program will allow for a more streamlined and simplified approach for submitting your Genworth MI claims. For more details see Fannie Mae’s Servicing Guide Announcement SVC-2018-05 and Mortgage Insurance (MI) Factor Fact Sheet. For MI Factor Program questions please contact your Fannie Mae Representative.

New Loan Modification Codes Added to MILAR Templates
Thank you for continuing to submit your Mortgage Insurance Loan Activity Report (MILAR) report by the 25th of each month. To comply with industry changes, we have added new Loan Modification Codes to our MILAR Templates. Please incorporate these codes into your MILAR reporting when applicable. Access the updated templates on the publications tab.

Tutorials
Need to learn more about how to view and maintain MI Certificates? Check out our self-service tutorials. Click here to learn more.

Mortgage Insurance discussed in this website is underwritten by Genworth Mortgage Insurance Corporation or Genworth Mortgage Insurance Corporation of North Carolina.

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Delegated Workout Program

Your source for program parameters and guidance on Delegated Workouts.

Secure Submission

Submit data to Genworth using our secure web application.
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Tutorials

Need to learn more about how to view and maintain MI Certificates? Check out our self-service tutorials.
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