MORTGAGE INSURANCE SERVICING

Genworth Mortgage Insurance Corporation


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Insurance Servicing
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View and manage MI certificates, payment history and billing with ease.
Homeowner Assistance Program
Genworth professionals work one-on-one with borrowers and their lenders to help structure loan workout programs for borrowers who experience a financial hardship.
Delinquency Reporting and Claims
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Report delinquencies and submit and update claims, and access our online foreclosure bidding system.
Genworth Mortgage Insurance MIServicing

Claims Process Updates
In an effort to help streamline your process and further align old and new master policy work flows, Genworth Mortgage Insurance is revising its Claims and Foreclosure Bidding Servicing Guide. These changes will be reflected in the next version of our Claims and Foreclosure Bidding Servicing Guide that will be posted on our website and re-communicated in May and June 2016. For more information please read ANNOUNCEMENT SVC 2016-1.

Genworth Publishes Servicing Website User Guide
Genworth Mortgage Insurance has revised its Servicing Website User Guide. This guide will provide guidance on using our website for Insurance Servicing. Access the guide on the publications tab.

Genworth Publishes Servicing Guide with Updates
Genworth Mortgage Insurance has revised its Lender Servicing Guide effective February 22, 2016. Access the guide on the publications tab.

Cancellation Refund Process
Genworth Mortgage Insurance has revised its cancellation refund process effective Monday February 22, 2016. This change will be reflected in the next version of our Lender Servicing Guide that will be posted on our website and re-communicated in early 2016. For more information please read ANNOUNCEMENT SVC 2015-5.

Genworth Publishes Servicing Guide with updates
Genworth Mortgage Insurance has revised its Claim and Foreclosure Bidding Servicing Guide effective August 3, 2015. Access the guide on the publications tab. In addition to the Guide update, our servicing forms have been updated and can be found on the publications tab.

MILAR Frequently Asked Questions
Genworth Mortgage Insurance has created a list of Frequently Asked Questions regarding MILAR. Visit our Publications page to access these FAQs.

Sending Secure Data to Genworth
In order to assure maximum security when submitting secure data, Genworth Mortgage Insurance has created a Secure Submissions process. Visit our Publications page to access instructions on how to complete this process. 

Genworth Publishes Servicing Guide with Updates
Genworth Mortgage Insurance has revised its Default Management Servicing and Reporting Guide effective April 1, 2015. Access the guide on the publications tab or the Master Policy Resource Center.

New Loss Mitigation Review Process Grids
Genworth now provides grids to assist you in our Loss Mitigation Review Process . Visit our Publications page to access the grids.

Master Policy Resources
The Master Policy resource center is intended to provide you with a central location to access a range of implementation resources including sample policy documentation, implementation considerations, operating guides, and reporting requirements for the new Master Policy.

You’re invited to our Webinars
To help you navigate the complex world of servicing and introduce you to some of the helpful resources available, Genworth Mortgage Insurance has created a curriculum of FREE webinar courses designed specifically for servicers. The courses explore Genworth’s General Default Management Servicing requirements and review general collection, foreclosure and bankruptcy requirements, as well as reporting and claim filing requirements. Questions? Contact delegatedlossmit@genworth.com.

Mortgage Insurance discussed in this website is underwritten by Genworth Mortgage Insurance Corporation.

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Delegated Workout Program

Your source for program parameters and guidance on Delegated Workouts.

Secure Submission

Submit data to Genworth using our secure web application.
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